IS 15650 : 2006 Quality Management Systems - Guidelines for Implementation of IS/ISO 9001 : 2000 for Banking Industry

1 Scope

1.1 General

This standard provides guidelines for establishing, documenting, implementing and maintaining qualitymanagement system for the branches in the bartklng sector where they:

a) need to demonstrate its ability to consistently provide product that meets customer and applicableregulatory requirements, and

b) aim to enhance customer satisfaction through the effective application of the system, including processesfor continual improvement of the system and the assurance of conformity to customer and applicableregulatory requirements.

1.2 Application - What to do if Some Requirements of IS/lSO 9001 do not Apply to Business?

1.2.1 Conformity to IS/ISO 9001 can only be claimed, if the rules given in 1.2 of ISflSO 9001 are followed.These rules allow to exclude those requirements in 7 of1S/1S09001(and only in 7), which do not apply to thebusiness (that is the organization neither does not do them, nor is responsible for them) or may not-apply to theproducts andor services that are being provided, with the condition that by excluding iuch requirements, thequality of product andor service is not affected.

1.2.2 Further, a requirement in 7 cannot be discarded as being irrelevant just because one does not want to do it,or because it is not required by statutory or regulatory bodies.Before excluding any requirement (in 7), just ask:

a) Whether quality or product an/or service is being affected?

b) What is the idea or principle behind this requirement?

c) What kind of problem could be prevented by.meeting this requirement?

d) Would meeting the requirement give confidence to the customer?

e) If an organization is not responsible for the requirement, fien who else is?

Examples

1) If design (see 7.3) is not carried out, then this process need not be included.

2) If an organization does not use equipment to measure then it need not have any calibration requirement[see 7.6 (a)].

3) If the customer does not supply any property, then requirements for customer property do not apply(see 7.5.4).

There may be circumstances where some specific requirements within one of the sub-clauses of 7 might need tobe included while the Fest of the requirements in that sub could be excluded. For example, items like chequebooks, demand drafis, books and formats for various offlceshranches are normally pwchased by the controllingoffice. Further, evaluation of suppliers of such items is also done by controlling office or at a centralized point.However,.purchasing indent (purchasing information) and verification of purchased product is normally done bythe branches of the bank. Therefore, in such situations �-Purchasingprocess (see 7.4.1)� may not be applicable tothe offlceshranches, but �Purchasing information (see 7.4.2)� and �Verification of purchased product (see 7.4.3)�may be applicable.

NOTE - Examples of exclusions given above only describe the spirit aod may not be tien on the face of it.-Eachorganizationhasto considerexclusions specific to its own requirements.

Any exclusion of the requirement has to be justified in the quality manual (see 4.2.2).

2 References

The following standards contain provisions which through reference in this text constitute provisions -of thisstandard. At the time of publication, the editions indicated were valid. All standards are subject to revision andparties to agreements based on this standard are encouraged to investigate the possibility of applying the mostrecent editions of the standards indicated below: