IS 15800 : 2007 Quality Management Systems - Guidelines for Service Quality by Public Service Organizations

1 Scope

1.1 This standard provides guidelines for understanding and implementing the requirements of IS 15700 bypublic service organizations. It provides elaboration on Quality Management Systems requirements as given inIS 15700 for helping the public service organizations in establishing a quality management system for the servicedelivery processes that are necessary to provide all services needed by its customers and achieving the desiredobjectives of service delivery in an effective and efficient manner, consistently.

While the examples given in this standard are meant to clarify the concept regarding the correct use of QualityManagement System requirements and help an organization in implementing the same, these should not be considered as essential elements to be fulfilled by the organization. These guidelines do not, however, add,change or modify the requirements of IS 15700.

2 References

The following standards contain provisions, which through reference in this text constitute provisions of this standard. At the time of publication, the editions indicated were valid. All standards are subject to revision andparties to agreements based on this standard are encouraged to investigate the possibility of applying the most recent editions of the standards indicated below: