IS 16010 : 2012 Good Governance - Guidance

Reaffirmed 2022

1. Scope

1.1 This standard provides guidance on good governance practices by an organization irrespective of its size, type, location or nature of activities. It is intended to provide assistance to organizations engagedin public private partnerships (PPP), having varying governance structures.

1.2 This standard is generic and is not intended to enforce uniformity of practices or overwrite the existing rules and regulations as they would vary from organization to organization depending upon its structure, policies, objectives, products and services, processes and specific practices employed.

2. References

The following standards contain provisions, which through reference in this text constitute provisions of this standard. All standards are subject to revision and parties to agreements based on this standard are encouraged to investigate the possibility of applyingthe most recent editions of the standards indicated below:

IS 15900 : 2010 Guidance on fraud and corruption control by an organization

IS 16001 : 2012 Social accountability at the work place - Requirements (first revision)

IS 18001 : 2007 Occupational health and safety management systems - Requirements with guidance for use

IS/ISO 9001 : 2008 Quality management systems - Requirements (third revision)

IS/ISO 10002 : 2004Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

IS/ISO 10003 : 2007 Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations

IS/ISO 14001 : 2004 Environmental management systems - Requirements with guidance for use

IS/ISO 15700 : 2005 Quality management systems - Requirements for service quality by public service organizations