ICS 03.200;03.080.30                          MSD 13

Reaffirmed 2020

NATIONAL FOREWORD

This Indian Standard which is identical with ISO 14785 : 2014 ‘Tourist information offices - Tourist information and reception services - Requirements’ issued by the International Organization for Standardization (ISO) was adopted by the Bureau of Indian Standards on the recommendation of the Tourism and Related Services Sectional Committee and approval of the Management and Systems Division Council.

The text of the ISO Standard has been approved as suitable for publication as an Indian Standard without deviations. Certain conventions are however not identical to those used in Indian Standards. Attention is particularly drawn to the following:

a) Wherever the words ‘International Standard’ appear referring to this standard, they should be read as `Indian Standard’.

b) Comma ( , ) has been used as a decimal marker while in Indian Standards, the current practice is to use a point ( . ) as the decimal marker.

Annexes A, B, C and D of this standard are for information only.