Reaffirmed 2023

NATIONAL FOREWORD

This Indian Standard (Part 154) which is identical with ISO 9241-154 : 2013 ‘Ergonomics of human-system interaction — Part 154: Interactive voice response (IVR) applications’ issued by the International Organization for Standardization (ISO) was adopted by the Bureau of Indian Standards on the recommendation of the Ergonomics Sectional Committee and approval of the Production and General Engineering Division Council.