IS 18006 : Part 5 : Sec 1 : 2025 Municipal Governance - Part 5 Municipal Grievance Redressal - Section 1 Taxonomy

1 SCOPE

This standard (Part 5/Sec 1) provides a unified view of the municipal grievance redressal and processes in a municipal corporation and introduces common and widely accepted terminologies and semantics that can be used across multiple systems. Taxonomy for MGR captures the most important entities, their properties, categories, subcategories, parameters, and specifications within this domain as well as other associated areas.

2 REFERENCES

The standard given below contains provisions which, through reference in this text, constitute provisions of this standard. At the time of publication, the edition indicated was valid. The standard is subject to revision, and parties to agreements based on this standard are encouraged to investigate the possibility of applying the most recent edition of these standards.