IS 18688 : 2024/ISO 44003 : 2021 Collaborative Business Relationship Management - Guidelines for Micro, Small and Medium-Sized Enterprises on the Implementation of the Fundamental Principles
NATIONAL FOREWORD
This Indian Standard which is identical to ISO 44003 : 2021 'Collaborative business relationship management - Guidelines for micro, small and medium-sized enterprises on the implementation of the fundamental principles' issued by International Organization for Standardization (ISO) was adopted by the Bureau of Indian Standards on the recommendations of Business Services Sectional Committee, and approval of the Service Sector Division Council.
This standard provides guidelines for micro, small, and medium-sized enterprises (MSMEs) on the implementation of fundamental principles in collaborative business relationship management. It emphasizes the importance of relationship management, visions and values, business objectives, collaborative leadership, governance and processes, collaborative competence and behavior, trust and commitment to mutual benefit, value creation, information and knowledge sharing, risk management, relationship measurement and optimization, and exit strategy. This standard is based on the twelve principles of collaborative business relationships given in ISO/TR 44000. It provides comprehensive guidance for MSMEs seeking to enhance their collaborative capability and navigate the complexities of collaborative business relationships.
The text of ISO standard has been approved as suitable for publication as an Indian Standard without deviations. Certain conventions are, however, not identical to those used in Indian Standards. Attention is particularly drawn to the following:
a) Wherever the words 'International Standard' appear referring to this standard, they should be read as 'Indian Standard'; and
b) Comma (,) has been used as a decimal marker while in Indian Standards, the current practice is to use a point (.) as the decimal marker