IS 18767 : 2024 Contactless Delivery Services - Guidelines

ICS 03.220.01; 55.020

SSD 01

1 SCOPE

This standard covers general principles, roles and responsibilities, delivery methods, service processes, quality control and improvements to execute contactless delivery services.

This standard applies to:

a) instant delivery, which generally applies to the retail, catering and medical sectors (including online food delivery, grocery delivery and medical supplies delivery);

b) last-mile delivery with intermediate transfer, which generally applies to express and e-commerce fields (referring to the last-mile delivery of parcels); and

c) goods being picked up from shipper or where the shipper books the goods through smart locker.

NOTE - This document does not apply to cold chain logistics.