IS 19000 : 2022 : ONLINE CONSUMER REVIEWS — PRINCIPLESAND REQUIREMENTS FOR THEIRCOLLECTION, MODERATION AND PUBLICATION

SCOPE

1.1 This standard provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.

1.2 This standard is applicable to any organization that publishes consumer reviews online, including suppliers/sellers of products and services that collect reviews from their own customers, a third party contracted by the suppliers/sellers or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This standard is applicable to reviews published online, collected by any methodology.