IS 20000 : 2024 Services - Glossary of Terms

ICS 03.080.01

SSD 19

1 SCOPE

This standard defines terms relating to services.

NOTES

1 Annex A includes a figure of the model of terms used in service provision.

2 The terms and definitions are arranged in conceptual order with an alphabetical index provided at the end of the document as Annex B.