IS/ISO 10008 : 2022 Quality Management - Customer Satisfaction - Businessto-Consumer Electronic Commerce Transactions - Guidelines
NATIONAL FOREWORD
This Indian Standard (First Revision) which is identical to 'ISO 10008 : 2022 Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions' issued by the International Organization for Standardization (ISO) was adopted by the Bureau of Indian Standards on the recommendation of the Quality Management Sectional Committee and approval of the Management and Systems Division Council.
This standard was first published in 2018. This revision has been undertaken to align it with latest version of ISO 10008 : 2022 Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions.
The main changes compared to the previous edition are as follows:
a) Alignment with ISO 9000 : 2015;
b) Alignment with ISO 9001 : 2015; and
c) Improved alignment with ISO 10001, ISO 10002, ISO 10003 and ISO 10004.
The text of ISO standard has been approved as suitable for publication as an Indian Standard without deviations. Certain conventions are, however, not identical to those used in Indian Standards. Attention is particularly drawn to the following:
a) Wherever the words 'International Standard' appear referring to this standard, they should be read as 'Indian Standard'; and
b) Comma (,) has been used as a decimal marker while in Indian Standards, the current practice is to use a point (.) as the decimal marker.