IS/ISO 50007 : 2017
Indian Standard
ENERGY SERVICES — GUIDELINES FOR THE
ASSESSMENT AND IMPROVEMENT OF
THE ENERGY SERVICE TO USERS
1 Scope
This document addresses the relevant elements of energy service provided by energy suppliers to
users. It envisages energy service as including two broad categories:
— energy supply/generation and distribution;
— advice on and improvement to energy efficiency.
This document provides best practice guidelines for energy service providers in order to continually
improve their practices and quality of interaction with users.
The following are within the scope of this document:
— definition of a language common to the different stakeholders;
— definition of key components and characteristics of the energy service to users, with respect to
their needs and expectations;
guidelines for satisfying users' needs and expectations;
— assessment criteria for energy service to users;
— introduction to performance indicators;
— examples of performance indicators;
performance improvement;
education or training for users to understand the energy service provided by the energy service
providers.
The following are outside the scope of this document:
topics relating to individual energy service, such as energy efficiency service provided to individual
users of energy or services provided by energy service companies (ESCOs);
methods of design and construction of energy production, transmission and distribution systems;
management structure and methodology of operation and management of activities relating to
energy services, including contracting with other energy service providers;
topics relating to energy services in systems inside buildings.
2 Normative references
There are no normative references in this document.
3 Terms and definitions
For the purposes of this document, the following terms and definitions apply.
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