Reaffirmed 2021

NATIONAL FOREWORD

This Indian Standard (Part 1) which is identical with ISO/IEC 30105-1 : 2016 ‘Information technology - IT enabled services-business process outsourcing (ITES-BPO) lifecycle processes - Part 1: Process reference model (PRM)’ issued by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) jointly was adopted by the Bureau of Indian Standards on the recommendation of the Software and Systems Engineering Sectional Committee and approval of the Electronics and Information Technology Division Council.

This Indian Standard is published in five parts. Other parts in this series are:

Part 2 Process assessment model (PAM)

Part 3 Measurement framework (MF) and organization maturity model (OMM)

Part 4 Terms and concepts

Part 5 Guidelines

The text of ISO/IEC Standard has been approved as suitable for publication as an Indian Standard without deviations. Certain terminologies and conventions are, however, not identical to those used in Indian Standards. Attention is particularly drawn to the following:

a) Wherever the words ‘International Standard’ appear referring to this standard, they should be read as ‘Indian Standard’.

b) Comma (,) has been used as a decimal marker, while in Indian Standards, the current practice is to use a point (.) as the decimal marker.