New Standard from Last Update.

NATIONAL FOREWORD

This Indian Standard which is identical with ISO/IEC TR 23951 : 2020 ‘Information technology - Cloud computing - Guidance for using the cloud SLA metric model’ issued by International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) jointly was adopted by the Bureau of Indian Standards on recommendations of Information Technology and Information Technology enabled Services Sectional Committee, and approval of the Service Sector Division Council.

In most cases, cloud service providers (CSPs) and cloud service customers (CSCs) negotiate service level agreements (SLAs) which include service level objectives (SLOs) and service qualitative objectives (SQOs) for which CSPs make commitments. The commitments described in SLAs are expected to be measured against actual performance of the service to ensure compliance with the SLA.