IS/ISO/IEC/TS 20000 : Part 5 : 2022 Information Technology - Service Management - Part 5 Implementation Guidance for ISO/IEC 20000-1

ICS 35.020; 03.080.99

LITD 14

NATIONAL FOREWORD

This Indian Standard (Part 5) (First Revision) which is identical to ISO/IEC TS 20000-5 : 2022 ‘Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1’ issued by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) was adopted by the Bureau of Indian Standards on the recommendation of the Software and System Engineering Sectional Committee, and the approval of the Electronics and Information Technology Division Council.

This Standard was first published in 2018 and was identical to ISO/IEC TS 20000-5 : 2013. The first revision of this standard aligns this Indian Standard with latest version of ISO/IEC TS 20000-5 : 2022.

The main changes are as follows:

a) Updated relevant content based on the release of ISO/IEC 20000-1 : 2018;

b) Taken into account organizations which are not mature in service management; and

c) Revised a three-phased plan to manage a service management system (SMS) implementation.

This standard consists of many parts. The other parts in this series are:

Part 1 Service management system requirements

Part 2 Guidance on the application of service management systems

Part 3 Guidance on scope definition and applicability of IS/ISO/IEC 20000-1

Part 4 Process reference model

Part 9 Guidance on the application of IS/ISO/IEC 20000-1 to cloud services

Part 10 Concepts and terminology

The text of ISO/IEC standard has been approved as suitable for publication as an Indian Standard without deviations. Certain conventions are however not identical to those used in Indian Standards. Attention is particularly drawn to the following:

a) Wherever the words ‘International Standard’ appears referring to this standard, they should be read as ‘Indian Standard’; and

b) Comma (,) has been used as a decimal marker while in Indian Standards, the current Practice is to use a point (.) as the decimal marker.