IS/ISO/IEC 30105 : Part 4 : 2022 Information Technology - IT Enabled Service-Business Process Outsourcing (ITES-BPO) Lifecycle Processes - Part 4 Key Concepts

ICS 35.020

LITD 14

NATIONAL FOREWORD

This Indian Standard (Part 4) (First Revision) which is identical to ISO/IEC 30105-4 : 2022 'Information Technology - IT enabled serives–business process outsouring (ITES-BPO) lifecyle processes - Part 4: Key Concepts' issued by International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) was adopted by the Bureau of Indian Standards on the recommendation of the Software and Systems Engineering Sectional Committee and the approval of the Electronics and Information Technology Division Council.

This standard was first published in 2018 and was identical to ISO/IEC 30105-4 : 2016.The first revision of this standard aligns this Indian Standard with ISO/IEC 30105-4 : 2022.

This standard is published in different parts. Other parts are:

Part 1 Process reference model (PRM)

Part 2 Process assessment model (PAM)

Part 3 Measurement framework (MF) and organization maturity model (OMM)

Part 5 Guidelines

Part 6 Guidelines on risk management

Part 7 Exemplar for maturity assessment

Part 8 Continual performance improvement (CPI) of ITES-BPO

Part 9 Guidelines on extending process capability assessment for digital transformation

The main changes are as follows:

a) This edition addresses editorial issues in the 1st edition of ISO/IEC 30105-4 : 2016;

b) This edition modifies terms to use the same definition as the source, except for the ones agreed for modification;

c) This edition is revised to contain only those terms that are relevant to ISO/IEC 30105-4;

d) The title has been modified from 'Terms and concepts' to 'Key concepts'; and

e) 'Work product' has been changed to 'Information item' by reflecting the term used in ISO/IEC/IEEE 24774 : 2021.

The text of ISO/IEC standard has been approved as suitable for publication as an Indian Standard without deviations. Certain conventions are, however, not identical to those used in Indian Standards. Attention is particularly drawn to the following:

a) Wherever the words 'International Standard' appear referring to this standard, they should be read as 'Indian Standard'; and

b) Comma (,) has been used as a decimal marker while in Indian Standards, the current practice is to use a point (.) as the decimal marker.