IS/ISO/IEC 30105 : Part 8 : 2022 Information Technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) Lifecycle Processes - Part 8 Continual Performance Improvement (CPI) of ITES-BPO

ICS 35.020

LITD 14

NATIONAL FOREWORD

This Indian Standard (Part 8) which is identical to ISO/IEC 30105-8 : 2022 'Information technology - IT enabled services-business process outsourcing (ITES-BPO) lifecycle processes Part 8: Continual performance improvement (CPI) of ITES-BPO' issued by International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC) was adopted by the Bureau of Indian Standards on the recommendation of the Software and Systems Engineering Sectional Committee and the approval of the Electronics and Information Technology Division Council.

This standard is published in different parts. Other parts are:

Part 1 Process reference model (PRM)

Part 2 Process assessment model (PAM)

Part 3 Measurement framework (MF) and organization maturity model (OMM)

Part 4 Key concepts

Part 5 Guidelines

Part 6 Guidelines on risk management

Part 7 Exemplar for maturity assessment

Part 9 Guidelines on extending process capability assessment for digital transformation

The text of ISO standard has been approved as suitable for publication as an Indian Standard without deviations. Certain conventions are however not identical to those used in Indian Standards. Attention is particularly drawn to the following:

a) Wherever the words 'International Standard' appear referring to this standard, they should be read as 'Indian Standard'; and

b) Comma (,) has been used as a decimal marker while in Indian Standards, the current practice is to use a point (.) as the decimal marker.